Customer satisfaction is paramount at KORchains. If your piece is damaged upon arrival, we ask you to take a picture and send it to us immediately. We will replace your piece at no charge if we receive it within 14 days of its delivery date. Damaged Custom Pieces must be sent to us before they can be exchanged. Click here for our mailing address.
If your chain is broken, we will re-bead it at no charge within the same 14 day time frame. There will be a $10 charge at the end of this 14 day period.
Replacement pieces will adhere to the original artwork. Additional fees will apply if you wish to make adjustments to your design.